Shipping FAQ

How much is postage?

Postage is £7.99. This is per order. So no matter how many bottles of gin you buy, if you only make one order, you only pay £7.99.

Postage is FREE for all orders over the amount of £150 once all promotions have been applied.

Gins from the Vintage Gin Collection are handled separately. Please see below.

How long does delivery take?

3-5 working days.

Working days are Monday to Friday. So if you order on Friday the latest you can expect it is the following Friday.

Can I have next day delivery?

We are not currently able to guarantee next day delivery.

Do you ship outside of the UK?

Unfortunately, we do not currently ship outside of the UK.

What about Jersey, Guernsey, The Channel Islands and remote Scottish islands?

We consider shipping to Jersey, Guernsey, The Channel Islands and remote Scottish islands, however, an additional shipping charge of £5 or more is applied per order. As our website does not differentiate these from other UK post codes, in the event that you require a shipment to one of these locations our customer service team will contact you.

Do you deliver to PO Boxes?

Unfortunately, we do not currently ship to PO boxes. In the event that we notice your address is for a PO Box we will contact you to either arrange an alternative address or issue a refund.

Who is the courier?

UPS

Where can I find my tracking number?

You should have received an e-mail from UPS containing your tracking number. If this has not arrived then please contact UPS customer service (option 0) on  03457 877 877 (local rates will apply and mobile phone charges may vary).

How will I receive my invoice?

Your invoice will be attached to the confirmation email you receive having purchased your item. We do not send printed invoices.

Do I have to sign for my parcel?

On delivery a signature will be required.

What happens if I am not in to receive my parcel?

If you are unable to personally receive and sign for your parcel then a card will be posted by the courier explaining where and when the parcel has been taken. This may be with a neighbour or to your local depot. To reschedule a delivery you can contact UPS on 03457 877 877 (local rates will apply and mobile phone charges may vary)or visit their website. 

If you need to change your address for any reason you can do so via this link.

Some of my items are missing, what can I do?

Gin Festival Ltd accepts no responsibility for missing products once a delivery has been signed for.

In the event that your delivery is missing one or more element that you have purchased please contact customer services who will investigate the issue. Should you wish to dispute that your order is missing an item you must provide the following evidence:

All original packaging showing the address label clearly and courier scanning code.

The postcard featuring the packer's name which is included with every order.

 

 

For broken or damaged goods please refer to our refunds and returns policy.

What about The Vintage Gin Collection?

Gins that are part of The Vintage Gin Collection are stored in a separate location to our normal stock and are processed and posted separately. The postage cost for The Vintage Gin collection includes insurance for these very valuable items. The postage charged for Vintage Gin Collection purchases is per item and is in addition to any normal postage you would pay.

Age restriction

We won't sell gin, wine or beer to anyone who isn't 18 years old or over. Sorry, but that's the law. By placing an order you confirm that you are at least 18 years old.

If you are buying a gin, wine or beer as a gift - the recipient must also be over 18 years old.

If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the gin, wine or beer.

Sorry to have to state the obvious, but once the gin, wine or beer has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement gin, wine or beer if it is stolen as set out in our delivery promise

 

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