Refund & Returns policy

RETURNS AND REFUNDS ON PROMOTIONAL ITEMS

If you are requesting a refund on a promotional bundle, all items in the bundle must be returned. We do not offer partial refunds in this instance.

RETURNS

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened (including seal) and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards* Downloadable software products* Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the time period specified by your bank or credit card company.

Damaged products

In the event that any part of your order is received in a damaged state and may not be safely returned we may ask you to provide photographic evidence to help us investigate the issue. No refunds will be processed until our team receives this photographic evidence. Once this evidence is received and inspected we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed as explained above.

Notice of Cancellation

Once you have requested that you wish to return your item for whatever reason, you have 14 days in which to send it back. If you fail to do this in the time period, we reserve the right to not offer a refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ginfestival.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Gin Festival, Unit 3B, Acre Park, Dalton Lane, Keighley, BD21 4JH.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.