Gin Festival - FAQ
Q: The event is sold out, are there any more tickets available?
A: All our tickets are sold through Eventbrite, once they are sold out we don’t have any more tickets available. You can join the waiting list on the event page if you are interested in acquiring returned tickets.
Q: Am I required to bring ID?
A: As this is an 18+ event you may be asked to show ID if you are lucky enough to look under 25.
Q: Do the tickets have to be in my name for me to use them?
A: No, the name on the tickets doesn’t affect who can use them.
Q I can no longer attend the event, can I get a refund?
A: Yes, we can give a full refund for any tickets purchased until the Wednesday prior to an event at 5pm. Please email firstname.lastname@example.org
Q: Where can I contact the event organiser?
A: You can contact us by email using email@example.com or by phone using: 01274 888588
Q: Can I bring my children to the event?
A: Our events are strictly 18+ so this means we can’t admit anyone under 18 even if they have a valid ticket.
Q: Can I bring animals to the event?
A: Dogs and other animals are not permitted with the exception of service animals.
Q: Will there be food at the event?
A: Yes, there are food and snacks available at all our events, including vegetarian options.
Q: Is re-entry permitted?
A: You can come and go as you please, but it is worth taking note that you will have a glass with you that you must take with you!
Q: Do I need to print out my tickets for the event?
A: Unless you have an account for the Eventbrite mobile App then you will need to print out your tickets sent to you in the confirmation email when you purchased the tickets.
Q: Do you send out paper tickets?
A: No, all our tickets are sent to you through an Eventbrite confirmation email.
Q: I haven’t received my confirmation email, what should I do?
A: Please contact us on firstname.lastname@example.org and we can re-send the confirmation email to you. If you still don’t receive the email it may be in your junk or spam folder.
Q: What is included with my ticket?
A: Each ticket includes admittance to the event for one person, a badge, a glass and a brochure.
Q:Will there be seating?
A: Gin Festival is a standing event. Some seating will be provided but is not guaranteed for every attendee.
Gin Festival reserves the right to carry out photography and/or video recording at their events for publicity purposes and to reproduce images and footage on our website. By entering into this Agreement, you agree that Gin Festival and any party authorised by the Gin Festival may use such images in perpetuity and in any format whatsoever. You further agree that copyright in these materials is owned by Gin Festival.