Cashless Payment System

We are reviewing and updating our previous 'Cashless' wristband system, and so it is not currently operational. DON'T WORRY if you have already topped up online, once your ticket has been scanned we will give you the value in tokens at the door.

How did I create a cashless account?

You created an online token account on ginfestival.com/cashless before the event by entering your email address and ticket barcode number. If you did not book the tickets, you  needed to contact the ticket buyer for these details.

Providing you have access to an internet connection, you could also have created an online token account during the event, with your smartphone. This can be easily set up by entering your email address and the 6 digit code which can be found on the back of your wristband. 

How did I place money on my cashless account?

Once you have credited an online token account, you will be able to top up using a debit or credit card before, and during the event. A G&T was £5, £20 equals 4 delicious G&T's! You could top up as many times as you needed during the festival.

Alternatively a Cashless Top Up Station was available at the event to create an online token account, or to top up by card or cash. We were unable to accept any AMEX for our cashless system.

Where and when did I use my wristband during the event?

Your electronic token wristband was the only payment method accepted throughout the event (except at our food stands) and allowed you to purchase gin, items from our off licence. Please be aware that you are unable to purchase food with your electronic token wristband, cash and card facilities will be available for these outlets only. Visit our Facebook event page for updates on our food varieties and prices.

You also needed your electronic wristband to exit and enter the venue throughout the event.

What happened if my wristband was stolen?

If you have created an online account, head to the Cashless Bank to block the wristband. We can then transfer your balance to a new wristband. If you have not created an online account, we will be unable to cancel your wristband/credit. We are also unable to refund any remaining credit which has been lost.

What happened to the money left on my wristband after the event?

You could use the money left on your wristband to purchase items from our off-licence or gin shop. Following an event, you were able to request a refund for any outstanding credit by visiting ginfestival.com/cashless and choosing the refund option. Refunds could only be processed for 7 days after the event, ending on the following Monday at 9am. No refunds will be processed at any other time. Refunds were credited to the original card used. To be eligible for a refund you had to have an existing account, or you had to create an account online.

Was I required to create an account?

No, you could top up your wristband directly at the Cashless Bank at the event. Your wristband remained anonymous. Beware: in the case of loss or theft, we were not able to block your wristband if you have not created an online account.

Could I use a wristband for another event?

No, you can only use the wristband provided to you by and during the event. You can not transfer your wristband to another festival.

How can I check my balance?

If you have created your account, you can check your transaction history online. You may also see the remaining balance you had left each time you make a purchase or request a VAT receipt.

Can I see my transaction history?

Yes, you can get access to it by connecting to your account online.

What happens to the money left on my wristband after the event?

You can use the money left on your wristband to purchase items from our off-licence or gin shop. Following an event, you were able to request a refund for any outstanding credit by visiting ginfestival.com/cashless and choosing the refund option. Refunds could only be processed for 7 days after the event, ending on the following Monday at 9am. No refunds will be processed at any other time. Refunds were credited to the original card used. To be eligible for a refund you had to have an existing account, or you had to create an account online.