Cashless Payment System

How do I create a cashless account?

You will be able to to create an online token account on ginfestival.com/cashless before the event by entering your email address and ticket barcode number. If you did not book the tickets, you will need to contact the ticket buyer for these details.

Providing you have access to an internet connection, you will be able to create an online token account during the event, with your smartphone. This can be easily set up by entering your email address and the 6 digit code which can be found on the back of your wristband. This means that you can top anytime, anywhere without the hassle of queuing at the Cashless Bank.

How do I place money on my cashless account?

Once you have credited an online token account, you will be able to top up using a debit or credit card before, and during the event to escape the queues! Top up £5 for each G&T. Not sure how much to spend? £20 equals 4 delicious gins! Top up as many times as you need during the festival.

Alternatively a Cashless Bank will be available at the event to create an online token account, or to top up by card or cash.

How do I collect my wristband?

If you have topped up your token account before the festival, you can collect your wristband, link to your account, and head straight to the gins!

If you haven’t topped up before the event, don’t worry! You will able to collect your electronic token wristband on entry and take it to one of our clearly marked Cashless Banks on site to be activated.

Where and when will I use my wristband during the event?

Your electronic token wristband will be the only payment method accepted throughout the event (except at our food stands) and will allow you to purchase gin, items from our off licence. Please be aware that you are unable to purchase food with your electronic token wristband, cash and card facilities will be available for these outlets only. Visit our Facebook event page for updates on our food varieties and prices.

You will also need your electronic wristband to exit and enter the venue throughout the event.

What happens if my wristband is stolen?

If you have created an online account, head to the Cashless Bank to block the wristband. We can then transfer your balance to a new wristband. If you have not created an online account, we will be unable to cancel your wristband/credit. We are also unable to refund any remaining credit which has been lost.

Why create an online account?

By creating an account, you will be able to:
-View your remaining balance by checking online.
-Save your credit/debit card details in order to top up faster.
-Top up before the event via the website.
-Block your wristband and collect a new one in case of theft or loss.

What happens to the money left on my wristband after the event?

You can use the money left on your wristband to purchase items from our off-licence. Following an event, you are able to request a refund for any outstanding credit by visiting ginfestival.com/cashless and choosing the refund option. Refunds can only be processed for 7 days after the event, ending on the following Monday at 9am. No refunds will be processed at any other time. Refunds must be credited to the original card used. To be eligible for a refund you must have an existing account, or create an account online.

Am I required to create an account?

No, you can top up your wristband directly at the Cashless Bank at the event. Your wristband will remain anonymous. Beware: in the case of loss or theft, we will not be able to block your wristband if you have not created an online account.

Can I use a wristband for another event?

No, you can only use the wristband provided to you by and during the event. You can not transfer your wristband to another festival.

How can I check my balance?

If you have created your account, you can your transaction history online. You may also see check the remaining balance you have left each time you make a purchase or request a VAT receipt.

You may also check your balance with a member of our friendly staff.

Can I see my transaction history?

Yes, you can get access to it by connecting to your account online.

What happens to the money left on my wristband after the event?

You can use the money left on your wristband to purchase items from our off-licence. Following an event, you are able to request a refund for any outstanding credit by visiting ginfestival.com/cashless and choosing the refund option. Refunds can only be processed for 7 days after the event, ending on the following Monday at 9am. No refunds will be processed at any other time. Refunds must be credited to the original card used. To be eligible for a refund you must have an existing account, or create an account online.

How do I take care of my wristband/What should I avoid doing in order to ensure that it will function correctly?

Your cash and transaction information is stored on your wristband. Make sure to keep it safe, and do not try and pierce it or cut it, as this would instantly void your wristband.